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Frequently Asked Questions
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Home
/ Help |
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How do I register
for Internet Banking?
What
do I do if I can't remember my password or my username?
How do I contact Itaú Private Bank International?
Is all the information I
provide secure?
Which browsers
does the website support?
Do
I need to upgrade my browser?
What
are cookies?
Do I need to
allow cookies to use the Itaú Private Bank International website?
How do I register
for Internet Banking?
You only have to contact your Private Banker, who will provide
you the access to Internet Banking under the most strict security
standards. You will be allowed to log in to Internet Banking
within two business days.
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What do I
do if I can't remember my password or my username?
To protect the security of your information, in both cases you
should contact your Private Banker. Back
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How do I contact
Itaú Private Bank International?
You can contact Itaú Private Bank International by clicking on the
"Contact Us" button in the right corner of the top
level navigation bar. There you will find our address and phone
number. You may also send us an e-mail. Once you submit your
e-mail, Itaú Private Bank International will respond via e-mail within
48 hours.
If you are a Itaú Private Bank International customer and want to execute
a banking or investment transaction, please contact us through
your assigned Private Banker. Kindly note that in order to protect
the integrity of your account, Itaú Private Bank International will
not honor any e-mail message intended to initiate/authorize
a banking or investment transaction.
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Is all the
information I provide secure?
Yes. Itaú Private Bank International’s security features and requirements
provide you with confidence and peace of mind when you access
your information online. To ensure the security of your account
information, all Internet Banking use 128-bit SSL encryption.
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Which browsers
does the website support?
The site supports the following Y2K-compliant versions of Microsoft
Internet Explorer, Netscape Navigator, and AOL browsers:
Internet Explorer 4.01 and higher (PC)
Internet Explorer 4.51 and higher (Mac)
Netscape 4.08 and higher (PC and Mac)
AOL 4.0 and higher (PC and Mac)
If you are using an older version of a browser, you will be
directed to a page where you can download a more current version
of your browser.
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Do I need
to upgrade my browser?
Older versions of browsers may not be able to translate the
programming code sent over the Internet into readable website
material and viewable graphics. More importantly, these browsers
may not be able to perform secure transactions on the Internet.
Previous browsers have an open 40-bit SSL encryption protocol
as the newer ones have 128-bit SSL encryption, which makes data
transfers more secure and efficient.
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What are cookies?
Cookies are small text files that are written on your computer
to allow web servers to better interact with you while you browse
a site. Cookies contain basic technical information (such as
I.P. address, logon time, etc), to ensure better navigation
throughout the site. Cookies may not be used to run programs
or deliver viruses to your computer. A cookie may only be read
by the web server that issues the cookie to you.
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Do I need to allow
cookies to use the Itaú Private Bank International website?
The site uses cookies to provide you with a personalized experience.
The cookies store technical information that enables the site
to recognize you when you come back, and to allow you to browse
seamlessly from one section of the site to another. Cookies
are necessary for the site to function properly.
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